The fastest and simplest way is online by simply clicking on the JOIN NOW button. The whole process only takes 2 minutes to complete. Alternatively, you can call one of our friendly customer service operators on 1800 002 387 to open an account and help you deposit.

Need further assistance? Please contact our Customer Support.

Your contact details can be updated under MY DETAILS. For security reasons, your name, Account Number, Date of Birth, and Email address cannot be changed online. You will need to contact the customer service team for assistance on these details.

Need further assistance? Please contact our Customer Support.

You can update your password under MY DETAILS. You will be required to enter the current password prior to entering and confirming your new password.

Need further assistance? Please contact our Customer Support.

These can be updated via MY DETAILS. Navigate halfway down the page where the option is located under Change Password

Need further assistance? Please contact our Customer Support.

At the login page, select Forgot Details.

Password: Enter your username, email address and Date of Birth and an email will be sent to you with further instructions

Username: Enter your email address and date of birth and an email will be sent to you with further instructions

Need further assistance? Please contact our Customer Support.

You can now follow and be notified when a horse or greyhound is racing. To add a selection to your Blackbook, simply open the form on the runner and ADD BLACKBOOK COMMENT. You’ll never miss out on backing that winner again.

Need further assistance? Please contact our Customer Support.

To view your betting history, simply navigate to MY BETS. You can view your pending bets or select resulted and use the date filter to view your recent history. You can filter by Win, Lose, Cashed Out or ALL.

Need further assistance? Please contact our Customer Support.

To view your transaction history, navigate to TRANSACTIONS from MY DETAILS. You can view your standard history, using the date filter or your Bonus history.

Need further assistance? Please contact our Customer Support.

betr offers the following deposit options:

Debit Card (minimum $5)

• Visa & Mastercard
• Instant Deposit
• No Fees
• No Daily Limits

PayID (minimum $5)

• Instant Deposit
• Safe & Secure
• No Fees
• No Daily Limits

Some banks impose restrictions on initial PayID deposits. In some cases, deposits may be delayed if the amount exceeds a certain limit. Contact your bank or financial institution for more information. All funds will be added to your betr account as soon as they are received.

PayPal (minimum $5)

• Instant Deposit
• Safe & Secure
• No Fees
• No Daily Limits

Apple Pay & Google Pay

• Instant Deposit
• Safe & Secure
• No Fees
• No Daily Limits

Bank/EFT

• No Daily Limit
• Safe & Secure
• No Fees
• Between 1 & 48 Hours

Cash deposits may be deposited to the betr Bank Account at any NAB branch OR via internet transfer using the betr banking details: BSB 082-057 Account Number 900845041. Always use your username or account number as a reference to ensure a quick update to your betr account.

BPay

• No Daily Limit
• Safe & Secure
• No Fees
• Between 24 & 72 Hours

To make a deposit through BPAY, you need to visit the BPAY section of your online bank account.

Need further assistance? Please contact our Customer Support.

betr currently offers 3 options in withdrawing, including:

Rapid Withdrawals (Eligible banks - receive your funds soon after processing)

betr now offers Rapid Withdrawals! Requests for withdrawal are processed multiple times per day 7 days per week. If your bank account is enabled to accept fast payments, you should receive your funds within a few hours of submitting the withdrawal request, including weekends and public holidays.

There may be some instances where withdrawals can experience delays & please know that we will endeavour to review and action your withdrawal as promptly as possible.

You can either register a new bank account or select a pre‐registered account to withdraw to. betr will only process withdrawals to an account that matches the betr account holder’s name.

For any bank that does not support fast payments, processing may take 1-2 business days for funds to be received.

If your funds have not been received within 2 business days, please reach out to the customer service team.

PayPal (funds received to your PayPal account within an hour of processing.)

PayPal withdrawals can take up to one business day to process. Please note that you will need to have deposited via your PayPal first in order to withdraw funds back to it.

International Funds Transfer (2-5 business days processing time)

To request a withdrawal to an international bank account, please email your details through to [email protected]. To process a request, we will require:

• Beneficiary name.
• Beneficiary account number.
• Swift code or BSB/Routing number.
• Bank name

betr will only process withdrawals to an account that matches the betr account holder’s name. Requests for international funds withdrawal are processed Monday to Friday, 11am AEST.

Any request for withdrawal is subject to all verification and turnover requirements being met. A request is not a guarantee for funds to be processed and the customer service team will email regarding any delays that may incur with your request.

Need further assistance? Please contact our Customer Support.

IMPORTANT: For South Australian customers, the option to cancel a withdrawal is not available due to local legislation.

To cancel a withdrawal request, navigate to the Transaction section and using the filters, select Withdrawals. The option to cancel a request will be available next to the pending withdrawal transaction. Once you have confirmed the request, the funds will be updated to your betr balance. Cancelling a withdrawal will not affect any deposit limits you may have in place and you will not be required to turn over funds from a cancelled withdrawal request to withdraw again.

If this option is not available, this means that your withdrawal has already been processed OR you have requested the cancel feature be removed.

If you would like to turn off the cancel withdrawal feature, please reach out to the Customer Service Team. Once you have requested to have the feature removed, any request to re‐instate this feature will incur a 24‐hour cooling off period.

Need further assistance? Please contact our Customer Support.

Soon after registration, betr will attempt to verify you on your behalf using a third‐party verification service. This may involve checking your registered details against those third‐party databases and/or credit headers.

Unfortunately, the online verification process is not always successful, and we cannot verify 100% of our customers this way. Where we are unable to verify your details automatically you have the option to:

• Complete the online option by providing further information (Driver’s License, Passport, utility documents). This can be done by navigating to MY DETAILS and clicking the NOT VERIFIED option under Account Details
• Email betr a photo of yourself (a selfie) holding photo identification verifying your name and DOB. This could include a driver’s license or passport and can be emailed to [email protected]

All new customers must be verified upon registration. If an account is not verified upon registration, customers will be restricted from depositing and betting with betr.

Need further assistance? Please contact our Customer Support.

Debit Card

Card verification is an important part of our anti‐credit card fraud security measures. betr needs to verify you are the true cardholder.

We currently offer the following options to verify your debit card:

CardFlow (online)

We can verify your card in 3 simple steps. betr partners with Australian service CardFlow to verify your card easily and securely. This will not divulge any other financial or transactional information as CardFlow never shares account balances or transaction information. This does, however, mean less paperwork and less fuss. To use this option, navigate to the DEPOSIT page and select "Verify Your Card With CardFlow Here."

Email ([email protected])

You can send a photo of yourself (a selfie) holding the card used to fund your betr account. In order to achieve this requirement securely, please ensure the middle numbers of your card have been 'blanked out'. We only require the first 4 and last 4 numbers to be visible, as well as your full name and the expiry date of the card. Please ensure the quality of the picture is of the highest standard and all relevant information is legible.

If you do not have physical possession of the card, we will require to sight a bank statement clearly displaying your name, a transaction to betr, or the full debit card number.

Upon receipt, we will formally verify your account and email you to confirm that this process has been completed.

Bank Verification

From time to time, betr may request to verify a bank account you wish to make a request for withdrawal to. This is to ensure we are paying to an account in your name. This requires us to sight a bank statement clearly displaying the account name, BSB, and account number.

Upon receipt, we will formally verify your account and email you to confirm that this process has been completed.

Need further assistance? Please contact our Customer Support.

betr offers a wide range of daily promotions including:

Daily BlueBoost, Same Game & Multi refunds, Racing Money‐Back Specials, Early Payouts, Bluey’s Special, Racing Exotics Specials and so many more.

All offers are subject to individual terms and conditions and not available to some account holders.

For our current promotions please visit our Promotions Page

Need further assistance? Please contact our Customer Support.

We will pay out if your horse is first and gets beaten in a protest. Available on all Australian thoroughbred meets.

Need further assistance? Please contact our Customer Support.

We love to reward our customers so when anything becomes available to you, your account will be either automatically updated or our marketing team will email you directly. Make sure you’re signed up to receive our marketing emails to avoid missing out on our great offers and updates.

Need further assistance? Please contact our Customer Support.

betr offers the following racing betting products:

Fixed Odds

Fixed win & place odds are the odds received at the time of placement. Fixed odds are available on the betr website and may be subject to deductions where there is a late scratching.

SP

SP for Australian events is the final official dividend offered at the time of the jump (e.g. Victorian Official Price or VOP). SP for international races is the final dividend offered on the betr website at the time of the jump.

Best Tote Plus SP

This product is the best of either the “Best of the three Australian TAB Prices” or the SP. BTSP only applies to the Win Portion of a bet. For any Place Only or Each Way bet, all bets are paid at Middle TAB, or the middle dividend as declared by the three Australian TABs.

Best of Three Totes

This product is the best of the three Australian TAB prices and is only available on Win bets. For any Place Only or each way bets, all bets are paid at Middle TAB, or the middle dividend as declared by the three Australian TABs.

Middle Tote

This product is the middle dividend of the three Australian TAB prices.

Top Fluctuation

This product is the best price declared by the official On‐Course Bookmakers Fluctuations (or equivalent, e.g. VOP, NOP, QOP, etc.). Each Way Betting is only available on certain races; determined at betr management discretion, based upon individual market percentages. Unless otherwise permitted by betr, Top Fluctuation wagers:

1. are only available up until thirty minutes prior to the scheduled start time;
2. are to win a maximum of $10,000 (where a Client places a wager that would result in the Client winning more than the limits stated above on a Top Fluctuation bet, the balance of the stake that would result in a win in excess of the limits will be placed at the official SP, with a maximum dividend of $101.)

Best of the Best(BOB)

This product is the best of either, “Best of three Australian TAB prices” or the “Official On‐Course Top Fluctuation”. Each Way is only available on certain races at the discretion of betr management. Bets must be placed three minutes prior to the advertised starting time on Selected meetings as displayed on the betr website.

Multi Bets (All-Ups)

A Multi Bet is the combination of numerous single bets which multiply the individual odds creating the total dividend. betr accepts Multi Bets from 2‐12 legs including a combination of Racing and Sports.

In the event of a Multi Bet selection(s) being scratched or an event abandoned, the Multi Bet will be recalculated to a single bet or a Multi not including the Scratched/abandoned leg.

Same Race Multis

SRM allows you to combine two or more runners to win or finish top 2, top 3, or top 4 and receive a multi price for your selections. The maximum number of Same Race Multi legs is 4.

Need further assistance? Please contact our Customer Support.

A parlay type bet is a form of multiple method betting wherein several bets are placed on several different selections. Parlay betting is used to cover all potential outcomes and will offer a return even if only one bet comes in.

Types Available:

Trixie: 3 legs/4 combinations: 3 doubles and a treble

Patent: 3 legs/7 combinations: 3 singles, 3 doubles and a treble

Yankee: 4 legs/11 combinations: 6 doubles, 4 trebles and a 4-fold

Lucky 15: 4 legs/15 combinations: 4 singles, 6 doubles, 4 trebles and a 4-fold

Lucky 31: 5 legs/31 combinations: 5 singles, 10 doubles, 10 trebles, 5 4-folds and a 5-fold

Super Yankee: 5 legs/26 combinations: 10 doubles, 10 trebles, 5 4-folds and a 5-fold

Need further assistance? Please contact our Customer Support.

Exotics betting allows you to get creative by placing bets on very specific ‐ and often complex ‐ outcomes on a given event. Predicting these outcomes is rarely easy, but with greater risks come greater rewards.

Types Available:

Quinellas: To finish 1st and 2nd place, in any order.

Exactas: To finish 1st and 2nd place, in the correct order.

Trifectas: To finish 1st, 2nd and 3rd place, in the correct order.

First Fours: To finish 1st, 2nd, 3rd and 4th place, in the correct order.

Doubles, Trebles, Quadrellas, Big 6: All Quadrella, Treble, Daily Double, Running Double and Big6 bets shall require the selections to finish 1st in respective races to be successful.

Flexi Betting: Flexi Betting allows you to take a Quinella, Exacta, Trifecta, First Four or Quadrella at an outlay to suit your own budget. This way you can have multiple selections for a smaller outlay.

Need further assistance? Please contact our Customer Support.

Inside v Outside: Select whether the winner of the race will jump/start from the inside four boxes (boxes 1 to 4) or from the outside four boxes (boxes 5 to 8).

Odds v Evens: Select whether the winner of the race will have an ODD or EVEN saddlecloth or greyhound jacket number.

Jockey Challenge: Jockey Challenge bets are available on selected meetings on a ‘Win Only’ basis. The winning jockey is the rider who accrues the most points based on the 3‐2‐1 system where the Jockeys receive 3 points for a winning ride, 2 points for finishing second, and 1 point for finishing third.

Box Challenge: betr offers a Box challenge, which Customers should note is a distinct product from a Rug Challenge. Box Challenge bets are available on selected meetings. The box is defined as the dog Box Number from which it jumps in the race (not the rug it carries).

Need further assistance? Please contact our Customer Support.

If you have backed a runner for a Win, Place, or Each‐Way prior to the final acceptance time (All‐In betting), and your selection is scratched, your bet unfortunately resulted as a loss. If the bet was placed after the final acceptance time, your bet will be refunded. Deductions may, however, be applied to remaining live bets in the event.

In the event of a Multi Bet selection(s) being scratched or an event abandoned, the Multi Bet will be recalculated to a single bet or a Multi not including the scratched/abandoned leg.

betr applies a minimum bet limit of $0.50 for Internet transactions and $20 for telephone transactions. Maximum bet limits will be determined on a case‐by‐case basis depending on the type of event and betting trends on the event. betr will attempt to satisfy all bet requests but may be obliged to partially accept or reject bet requests in some instances.

Need further assistance? Please contact our Customer Support.

betr’s Cash Out feature allows you to take a return on your bet prior to your event market(s) being resulted on selected racing singles and fixed odds multi bets.

Need further assistance? Please contact our Customer Support.

betr offers the following racing betting products:

Head to Head

Head-to-Head betting is when you place a bet on a team/player to win a game/match.

Line or Handicap Betting

Line betting is when a match is handicapped by the bookmaker. If one side is considered to be 5.5 points better than the opposing team, you can wager that this team will win by more than 5.5 points. You can also back the opponent to lose by no more than 5.5 points or win the match.

For example, if a team is listed as ‐5.5 points, then your Bet will win if your team wins by 6 points or more. If a team is listed as +5.5 points, then your Bet will win if your team loses by 5 points or less or wins the game.

Margin Betting

Margin Betting is where you pick the winning margin on an event between two teams. Margin Betting is available on AFL, Rugby League, Rugby Union, and Basketball.

When a Draw option is offered for Margin betting, it will exclude any extra time that might be played.

Multi Bets

A Multi Bet is when you combine a selection of single bets together, in effect multiplying your bet. Individual odds are multiplied for a final dividend.

In the event of a Multi Bet selection(s) being scratched or an event abandoned, the Multi Bet will be recalculated to a single bet or a Multi not including the Scratched/abandoned leg.

Same Game Multi

Combine different single bets from the same match into one multi bet. Same Games Multi aren’t a straight multiplication like a standard multi bet as they consider if two or more legs are related to each other. Depending on the legs, prices may be bigger OR less than a standard multi price. The maximum number of Same Game Multi legs is 12.

Need further assistance? Please contact our Customer Support.

A parlay type bet is a form of multiple method betting wherein several bets are placed on several different selections. Parlay betting is used to cover all potential outcomes and will offer a return even if only one bet comes in.

Types Available:

Trixie: 3 legs/4 combinations: 3 doubles and a treble

Patent: 3 legs/7 combinations: 3 singles, 3 doubles and a treble

Yankee: 4 legs/11 combinations: 6 doubles, 4 trebles and a 4-fold

Lucky 15: 4 legs/15 combinations: 4 singles, 6 doubles, 4 trebles and a 4-fold

Lucky 31: 5 legs/31 combinations: 5 singles, 10 doubles, 10 trebles, 5 4-folds and a 5-fold

Super Yankee: 5 legs/26 combinations: 10 doubles, 10 trebles, 5 4-folds and a 5-fold

Need further assistance? Please contact our Customer Support.

betr applies a minimum bet limit of $0.50 for Internet transactions and $20 for telephone transactions. Maximum bet limits will be determined on a case‐by‐case basis depending on the type of event and betting trends on the event. betr will attempt to satisfy all bet requests but may be obliged to partially accept or reject bet requests in some instances.

Need further assistance? Please contact our Customer Support.

betr’s Cash Out feature allows you to take a return on your bet prior to your event market(s) being resulted on selected sports singles and fixed odds multi bets. betr will offer the CashOut feature on some live events.

Need further assistance? Please contact our Customer Support.

betr has a strong commitment to responsible gambling and promotes responsible practices and awareness.

Deposit Limits:

This will determine how much you want to be able to deposit in a 24‐hour, 7 day, or 30 day period.

Loss Limits:

This will determine how much you want to be able to lose* in a 24‐hour, 7 day, or 30 day period.

*This is net losses. Meaning, if you begin your limit period with a cash balance of $500, and have a weekly loss limit of $100, you can continue to gamble until such point as that cash balance goes down to $400. At this point, you will be unable to wager any more until such point as your limit “rolls over.”

All pre‐commitment limits are subject to a 7 day “cooling off period”. This means that if you want to make your pre‐commitment limit less restrictive (i.e. make a $500 daily loss limit a $1,000 daily wager limit) you are welcome to schedule the change immediately, but you will have to wait 7 days from the change date before the updated, less restrictive limit takes place.

Need further assistance? Please contact our Customer Support.

Self‐Exclusion (excluding yourself from a gambling websites) can be helpful in reducing your opportunities to gamble. If you need a break from gambling, you can opt to self‐exclude from our services for 24 hours, 7 days or 30 days. Our team can also help should you elect to self‐exclude your betr account.

To apply a self‐exclusion on your account:

1. Log on to your betr account
2. Select My Details
3. Scroll down to the Take a Break or Close account section

If you choose to self‐exclude from your account, you will not be able to log into or affect any changes to your account until your self‐exclusion period has ended.

When you close your account, you may re‐open it at any time by contacting the betr Customer Service Team on 1800 797 644.

For more on betr’s Responsible Gambling please CLICK HERE

Northern Territory Racing Commission

If you would like to self-exclude from multiple wagering operators, the Northern Territory Racing Commission manages a multi-operator self-exclusion scheme for all wagering operators licensed in the Northern Territory. For further information click HERE

BETSTOP - The National Self-Exclusion Register

BetStop – the National Self-Exclusion Register will let you exclude yourself from all licensed interactive wagering services in a single step from 21 August 2023. For more information click HERE

Need further assistance? Please contact our Customer Support.